Terms & Conditions

Webspace Usage

Web space is available for genuine web site content, content must be linked into web pages. Customers are prohibited from using the server as a file/backup repository. Customers are expected to employ good house keeping when maintaining their account.


Award Web Hosting Services operates a fair use policy and therefore offers unrestricted use of bandwidth on our Unlimited Packags. However, should your bandwidth reach the points where it has an adverse affect on other clients we reserve the right to disable your site until you can reduce your bandwidth usage.

Web Pages

You will be responsible for the content of your pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate EU law.

You will be held responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via your page(s).

Web hosting accounts are prohibited from hosting file distribution websites (including but not limited to music, video and software), adult content orientated websites, proxy websites, graphics or cgi scripts for other websites (affiliate scheme ads and links are ok to use and run) and storing pages, files or data as a repository for other websites or personal computers.
We reserve the right to remove material deemed inappropriate from your web pages, without prior notice.Award Web Hosting Services do not allow adult, warez or illegal MP3 web sites on our servers.


Unsolicited Email or “spam” originating from a server located on our network or associated with an Award Web Hosting Services server is not tolerated. This includes any email that promotes websites hosted on a server located on the Award Web Hosting Services network, but is sent from an email address not associated with that account. The client shall not use their Award Web Hosting Services services for chain letters, junk mail, bulk-email, or any use of distribution lists to any person who has not given specific permission to be included in such a process. Award Web Hosting Services reserves the right to deactivate or terminate any account(s) upon any indication of such activity without notice.

General Terms

Your server space and ftp account is for your personal use only. You must not divulge the password to any other person, and you should take reasonable precautions to ensure that it is not discovered by other people.

Data stored on our servers is not guaranteed to be backed up. It is recommended that you keep an independent backup of all data stored on your web space.

We shall not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services.

When your account is closed, all files (including web pages, etc.) will be deleted.

We reserve the right to cancel your account at any time without notice.

We reserve the right to amend and update these Terms and Conditions at any time without notice.

To protect your privacy we never distribute your name or e-mail address to any third parties.

The registration of the domain name you request and its ongoing use is subject to the relevant domain name registry’s terms and conditions of use which you should obtain and consider.

Domain Policies for you to consider:- CUSTOMER MASTER AGREEMENT & DOMAIN REGISTRANT AGREEMENT & ICANN Registrant Rights and Responsibilities Policy

Please note, unfortunately if a domain is renewed after it as expired we cannot guarantee the domain can be restored without additional redemption fees being applied or your domain may be lost completely to the customer. This will be down to the length of the late domain renewal.

By logging into your account, or uploading files to it, you are indicating your acceptance of these Terms and Conditions.

Cancellation and Refunds

If you take out one of yearly packages we expect you to commit for this period of time. .Our 60 day money back guarantee (applicable to annual & Bi-annually new customer accounts only) excludes the refund of domain name registration fees and secure server certificate purchases.

There will be a standard account termination fee of £50 for all cancelled contracts, in order for us to prepare the necessary backups of database and website files (where applicable).

Award Web Hosting Services reserves the right to cancel the service at any time.
Customer refund requests are to be sent to sales@awardwebhosting.com and will only be processed in the cases of service non-performance where Award Web Hosting Services is clearly at fault or within our 60 day money back guarantee (applicable to annual accounts only).
Refund requests for problems beyond Award Web Hosting Services’ control will be refused.

For example:
Domain transfer failure or Misspelling domains on Registration or Registration of Domains by Mistake.
Failure of any third party script or program that’s not supported by Award Web Hosting Services.
A customer’s lack of experience in dealing with web basics and communication protocols.


Customer agrees that it shall defend, indemnify, save and hold Award Web Hosting Services harmless from any and all demands, liabilities, losses, costs and claims, including reasonable solicitors fees asserted against Award Web Hosting Services, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless net motivated against liabilities arising out of:

(1) any injury to person or property caused by any products sold or otherwise distributed in connection with Award Web Hosting Services’ server.
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party.
(3) copyright infringement.
(4) any defective products sold to customer from Award Web Hosting Services’ server.


Award Web Hosting Services will not be responsible for any damages your business may suffer, Award Web Hosting Services makes no warranties of any kind, expressed or implied for services we provide. This includes loss of data resulting from delays, non-deliveries, wrong delivery, viruses and any and all service interruptions caused by Award Web Hosting Services and its employees.

Award Web Hosting Services reserves the right to revise the above terms and conditions at any time.