Click here for instructions on setting up PC
Click here for instructions on setting up Mac
Click here for instructions on setting up iPad/iPhone
The setting up of emails, including all mobile devices and pc/mac desktop computers, does not fall within the remit of building or maintaining your website.
We can provide a one on one service for the nominal cost of £35 per email account username.
By following all the instructions CAREFULLY within these pages, you should be able to solve any issues you may be having without our help.
PLEASE NOTE:
We understand that if you are not technically minded this may seem daunting but by following the very easy steps you should fix any issues you have. More often than not it is user error causing the problems and whilst we categorically do not wish to leave you in the lurch, we do not have the time or resources to help with something you should be doing for yourself.
The labour charge is a last resort to fix your issues, 90% of the time we know it does not need to come to that when people try to fix it themselves and not just ask for help because they can.
Troubleshooting guide:
If your emails are not working on any device, follow these instructions.
1. Log into your webmail account. Use this link – WEBMAIL ACCESS.
**If you are on the new server, this is the link (Try both links)
Your username and password are the same as you were given initially. This will first of all make sure you are using the right credentials.
2. From the webmail send a test email to us support (at) wardswebsites.com (obviously substitute the ‘at’ for the @ symbol. We will then reply to you. This checks that the web server is working correct.
3. Once we have successfully confirmed the server is working, you should then go about REMOVING the email account from your device that doesn’t seem to be working and REINSTALL it.
Click here for instructions on setting up PC
Click here for instructions on setting up Mac
Click here for instructions on setting up iPad/iPhone
Setting up on Android – You will need to Google for your specific device for those instructions although they are generally the same as for PC
4. If you still experience issues after following the above steps CAREFULLY, then please contact us, explaining specifically at what point the process falls down for you. If you cannot give us this information then we cannot help you.