Category: Email

Posted on

Configuring Email – Troubleshooting guide

Click here for instructions on setting up PC
Click here for instructions on setting up Mac
Click here for instructions on setting up iPad/iPhone

The setting up of emails, including all mobile devices and pc/mac desktop computers, does not fall within the remit of building or maintaining your website.  

We can provide a one on one service for the nominal cost of £35 per email account username.  
By following all the instructions CAREFULLY within these pages, you should be able to solve any issues you may be having without our help.

PLEASE NOTE:

We understand that if you are not technically minded this may seem daunting but by following the very easy steps you should fix any issues you have. More often than not it is user error causing the problems and whilst we categorically do not wish to leave you in the lurch, we do not have the time or resources to help with something you should be doing for yourself.

The labour charge is a last resort to fix your issues, 90% of the time we know it does not need to come to that when people try to fix it themselves and not just ask for help because they can.

Troubleshooting guide:

If your emails are not working on any device, follow these instructions.

1. Log into your webmail account. Use this link – WEBMAIL ACCESS.

**If you are on the new server, this is the link (Try both links)

Your username and password are the same as you were given initially. This will first of all make sure you are using the right credentials.

2. From the webmail send a test email to us support (at) wardswebsites.com (obviously substitute the ‘at’ for the @ symbol. We will then reply to you. This checks that the web server is working correct.

3. Once we have successfully confirmed the server is working, you should then go about REMOVING the email account from your device that doesn’t seem to be working and REINSTALL it.

Click here for instructions on setting up PC
Click here for instructions on setting up Mac
Click here for instructions on setting up iPad/iPhone

Setting up on Android – You will need to Google for your specific device for those instructions although they are generally the same as for PC

4. If you still experience issues after following the above steps CAREFULLY, then please contact us, explaining specifically at what point the process falls down for you. If you cannot give us this information then we cannot help you.

Posted on

Setting up Mails on iPhone and iPad

You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows:

Go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add Mail Account

On the next screen enter the following settings:

Name: Your name as you would like recipients to see it
Address: The email address for the mailbox you want to setup
Password: The password for the mailbox
Description: Your own description for the mailbox

Press Save

On the next screen, leave IMAP selected at the top and enter the following settings:

Incoming Mail Server
Host Name: mail.yourdomainname (mail.mywebsite.com etc)
User Name: The email address for the mailbox you want to setup
Password: The password for the mailbox (should already be filled in)

Outgoing Mail Server
SMTP: mail.yourdomainname (mail.mywebsite.com etc)
User Name: The email address for the mailbox you want to setup
Password: The password for the mailbox

Press Save

You will then get a message saying “Cannot Connect Using SSL. Do you want to try setting up the account without SSL?”, press Yes.

It should then connect to the mail server and the account will be setup.

If you are having problems with sending mail, you may need to change the port for the SMTP server. You can do this by going to Settings > Mail, Contacts, Calendar > Select the mail account > SMTP > Primary Server > Server Port and changing this to 587.

Posted on

Configuring Email – Mac

If you do not use it, open the very user-friendly MAIL app that comes with your mac operating system.

On the menu bar click Mail, then Preferences, then Accounts and finally click the plus at the bottom left.

General Information

Account Type:IMAP

Account Description: A personal description for your mail box

Incoming Mail Server: mail.yourdomain (e.g mail.wardswebsite.com)

User Name: full email address here (e.g info@yourdomain.com)

Password: mailbox password

Click Continue

Incoming Mail Security:

Check this box, Use SSL.. Authentication: Password

Click Continue

Outgoing Mail Server

Description: (optional)

Outgoing Mail Server: mail.yourdomain.com (as above)

User Authentication – ticked

Username: your email address

Password: your mailbox password

Click Continue

Account Summary

Check your settings

Click “Take account online”

Click Continue if you are happy with them.

Click Done

Note: You may receive an error questioning the “authenticity of the certificate.”  This is nothing to worry about and purely due to a mismatch of the server name and your domain name.  Simply look for the option to “always trust” and click that box.  You may also be required to input the password a few times.

The setting up of emails on your devices does not fall within the remit of building or maintaining your website.  We can provide a one on one service for a nominal hourly rate.  Contact us for more information.

Posted on

Configuring Email – PC

How do I configure email in Outlook 2010 ?

1. Start Outlook.
2. On the File menu, click Account Settings.
3. Click New.
4. Click E-mail Account
5. In the Auto Account Setup dialog box, click to select the Manually configure server settings or additional server types check box, and then click Next.
6. Click Internet E-Mail, and then click Next.
7. Fill out the required settings as following:

Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address – eg jsmith@my-domain.com

Account Type: IMAP (recommended)
Incoming mail server: mail. – replace with your domain name, so for example mail.my-domain.com
Outgoing mail server (SMTP): mail. – same as the Incoming mail server

Username: your full email address once again
Password: your mail box password

Ensure that ‘Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.

8. Click “More Settings…” in the bottom right of the window
9. Click “Outgoing Server” tab at the top.
10. Tick the box labelled “My outgoing server (SMTP) requires authentication”
11. Click “Advanced” tab at the top
12. In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.
13. Ensure that ‘This server requires an encrypted connection (SSL) is unchecked
14. The ‘Use the following type of encrypted connection:’ option should be set to None
15. Click “Ok” to close the window.
16. Click Next after you have completed entering this configuration information, and then click Finish

How do I configure email using Outlook Express?

To setup Outlook Express to work with your mail account please follow these instructions.

  1. Start Outlook Express and select the Tools menu. From here select ‘Accounts’
  2. In the window that appears press the ‘Add’ button and then select ‘Mail…’
     

  3. Enter your name as you would like it to appear to people who receive emails from you. Then click ‘Next’.
     

  4. Enter the email address that you want to use. Then click ‘Next’.
  5. Now you need to enter your incoming and outgoing servers. For the incoming server you should enter mail.’yourdomain.com’ – substituting your own domain name for yourdomain.com. For the outgoing mail server you should enter mail.’yourdomain.com’ as before. Then click Next.
  6. To finish you need to enter your username (which is your full email address) and password for your mail account. Once entered please click Next and then Finish.
  7. To allow you to send mail through our mail server you now need to make a small change to the properties of the account. Select ‘Properties’ from the ‘Accounts’ window.
    You need to click the tick-box that says ‘My server requires authentication’ or ‘This server requires me to log on’ and then click ‘OK’ and ‘Close’:
  8. You can now send and receive emails!

 

Setting up email in Windows Live Mail

1. With Windows Live Mail open, select the ‘Accounts’ option from the top menu bar.

2. Click the Email button.

3. On the window that appears fill out the options as follows:

Email Address: your full email address – eg john@mywebsite.com

Password: your mail box password

Display name: Your name exactly as you want it to appear to recipients when they receive email from you.

Check the ‘Manually configure server settings’ option

4. Click Next.

5. ‘Configure server settings’ should appear. Fill out these options as follows:

Incoming server information :-

Server type: IMAP (recommended) or POP3 (either can be used here)

Server address: mail.<domain> – replace <domain> with your domain name, so for example mail.mywebsite.com

Port: 143 (If using IMAP) or 110 (for POP3)

‘Requires a secure connection (SSL)’ should remain unchecked

Authenticate using: Clear text

Login user name: your full email address – eg john@mywebsite.com

Outgoing server information :-

Server address: mail.<domain> – replace <domain> with your domain name, so for example mail.mywebsite.com

Port: 25 – however some ISPs do block port 25 for external mail services, so if you experience difficulties sending email then you should try port 587

‘Requires a secure connection (SSL)’ should remain unchecked

‘Requires authentication’ should be *checked*

6. Click Next. Windows Live Mail will display a ‘Finished’ message, connect to your mail box and download all email.

 

The setting up of emails on your devices does not fall within the remit of building or maintaining your website.  We can provide a one on one service for a nominal hourly rate.  Contact us for more information.